Frequently Asked Questions
Are you a brick and mortar store?
Yes! Our very successful brick and mortar store is located in the heart of Statesboro, GA! We are most recognized for offering a wide selection of prom, Quinceanera, and pageant dresses. We receive new inventory almost daily, so you are sure to find what you are looking for. We have stylists who provide special one-on-one attention to help you find the perfect dress!
You can find us at 3 N. Main St. Statesboro, GA 30458
What are your store hours?
Tue......10:00 AM - 6:00 PM
Wed.....10:00 AM - 6:00 PM
Thu......10:00 AM - 6:00 PM
Fri........10:00 AM - 6:00 PM
Sat.......10:00 AM – 5:00 PM
If you need to contact us in regards to online ordering, you can call us from 9:00 am – 6:00 pm EST
What is your return policy?
All Sales are Final | Unfortunately, there are no returns or exchanges on items purchased in-store, online or placed on layaway.
No changes or cancellations to orders | Once your order is placed, you cannot change or cancel your order in any way. Before placing your order, be sure to compare your measurements to the size chart which can be found with the images of every dress.
What if my dress is not available?
We do our best to keep our inventory information as accurate as possible, which during our busy seasons may be a bit challenging. However, in the event an item in your online order is not available, you will receive a cancellation notice within 24 hours of your order and if possible, we may offer you some alternatives.
What size do I order?
To determine your size for a particular dress, we recommend that you take your bust, waist and hip measurements and compare them to the measurements found on the size chart for that dress. To see the size chart, click on the SIZE GUIDE link on the page of the dress you are interested in.
Sizing varies by designer and style, so be sure to consult the chart for the dress you are interested in. We recommend choosing the size that comfortably fits all of your measurements. If you are between sizes, we recommend choosing the larger size so you can have the dress altered by a seamstress for a perfect fit.
Does Madame Couture's offer alterations?
Yes we do! We would love for you to come in and meet with one of our trained staff to make sure that your dress is altered perfectly, just for you!